Reference

Terms That Cover Your Account at t999

These terms set out what you agree to when you access t999 — covering account registration, deposits via bKash, Nagad, or Rocket, withdrawal conditions, and how we handle disputes.

Account EligibilityPayment ConditionsWithdrawal RulesDispute Process
t999 Terms That Cover Your Account at t999
TERMS CONTACT

Reach Us About These Terms

If any part of these terms raises a question about your account, a transaction, or your eligibility, our support team can clarify. Raise disputes or verification queries directly through the channels below — we aim to respond to account and terms queries within one business day.

Live Chat Open the chat window from your account dashboard for real-time help on terms queries, account status, or transaction disputes.
Email Support Send detailed account or terms questions to our support address. Include your registered mobile number so we can locate your account quickly.
Help Centre Browse the help section for written answers on account rules, payment conditions, and what to do if a withdrawal is delayed or flagged.
HOW WE OPERATE

Account Security and Data Handling

We keep your account data and transaction records secure using encrypted connections across all sessions — whether you are on a mid-range Android browser or switching back to desktop. Here is how we handle the key areas that matter to your account.

Data Retention

We hold account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of your data through support.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference — bKash, Nagad, or Rocket. No third-party advertising cookies are placed without disclosure.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you notice unrecognised access, contact support immediately to freeze the account while we investigate.

Requesting Changes

To update your registered details or request account closure, contact support with your mobile number and a valid ID. Changes to payment details require re-verification before the next withdrawal.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to everyday account use.

You must be of legal age in your region and accessing the service from a jurisdiction where it is permitted. We verify eligibility during the account registration and withdrawal process.

No. Each person may hold only one account. Duplicate accounts are closed when detected, and any balance may be withheld pending a review of the activity across those accounts.

Check your bKash transaction confirmation first. If the reference number shows a completed transfer but your wallet has not updated within 30 minutes, contact support with the transaction reference.

Contact support within 30 days of the transaction date. Provide your account mobile number and the transaction reference. We review and respond to disputes within one business day where possible.

We post updates to these terms on this page. Continued use of your account after a change is published means you accept the updated version. Check this page periodically if you want to stay current.

Send a closure or data request through email support or live chat. Include your registered mobile number and a valid ID. Account closure is processed after any pending withdrawals are settled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.